Staff Resources

Post-Op Review Card (4×6, two-sided)

Handed to the patient at the two-week post-op visit — the review ask on the front, "call me first if something isn't right" and the clinic numbers on the back.

What this is

A two-sided 4×6 card that asks the patient to leave a Google review. The PDF has two pages — page 1 is the front, page 2 is the back.

  • Front: the ask, and a QR code to darinallredmd.com/review. That page lists all five towns; the patient taps theirs and lands in Google's review box for that clinic's listing.
  • Back: "If something isn't right, call me first" with every clinic's daytime number, then a second QR code for the free book — for the neighbor or spouse who's still putting off their own knee.

When to hand it out

At the two-week post-op visit, and generally not before. That visit is the moment the patient feels best about the whole thing — the pain has turned the corner, the incision looks good, and they're relieved. A review asked for then is easy to give and honestly written.

  • Hand it over at checkout, not at the start of the visit.
  • One line is enough: "If today went well, would you mind leaving a review? It really does help other people find him."
  • Local providers should have a stack too — they see these patients between Dr. Allred's visits.

Rules — please follow these exactly

  • Offer it to every post-op patient, not just the happy ones. Screening out unhappy patients is called review gating. It is against Google's policy, and listings get suppressed for it.
  • Never offer anything in exchange — no discount, no gift, nothing. That is the fastest way to lose a listing.
  • Never ask for "five stars" or any particular rating. Ask for a review; leave the rating to them.
  • Don't hand a patient a phone or tablet to write it on. A batch of reviews from one device or one network looks like fraud to Google's filters and gets them removed.
  • If a patient is unhappy, point them at the back of the card and get them on the phone with the clinic. That is what the back is for.

Good to know

  • The card is generated from the website's own clinic data, so the phone numbers can never drift from what the site says.
  • The review page sends the patient to the official Google review link for their town once those links are added. Until then it falls back to a Google search for that listing, which still reaches the review button — one extra tap, never broken.
  • Elko and Buffalo need their Google listings verified before reviews can be left there at all.
Questions about this protocol? Call the clinic where the surgery was performed — Dr. Allred is happy to talk through the plan.